Shipping

When will my order be shipped?

If your order has a ‘Confirmed’ status, then the seller is already preparing it for shipment. We give sellers 10 days to send the parcel and provide us with a tracking number. If 10 days have already passed and the order is still in the ‘Confirmed’ status, please contact our Customer Support to request a refund.

You can do this by clicking the chat button in the upper right corner.

Some orders may have increased fulfillment times – for example, orders made with Chinese merchants during the Chinese New Year. We thank you for your patience and will do our best to shi

p your items quickly as soon as it’s possible.

Will my goods be sent together or separately?

Even if you ordered goods from one seller, he may send them at different times and in different packages.

Why?

  • The goods may be stored in different warehouses, which are located in different parts of the country.
  • Perhaps one of the items is in stock, so it’s sent immediately, and the other is temporarily out of stock.

You can tell if the goods are shipped in one package or not by the same tracking number.

I accidentally marked my order as delivered!

Did you mistakenly mark the goods as delivered? No worries!

  1. If 100 days have not passed since the order was placed, your package is still on the way. An erroneous status will not affect its delivery in any way.
  2. If it has been 100 days since the moment of placing the order, but you have not received it , please, contact our Customer Support, explain your situation and request a refund for non-delivery.

There is no answer to my question

My order hasn’t been delivered yet! What should I do?

If 100 days have passed since the purchase, and the goods have not arrived at your post office, please leave a request so that we can process a refund.

How do I request a refund?

  1. Go to My Orders.
  2. Select an order that was not delivered within 100 days.
  3. In the order card, click “No”. A window appears in which you will be asked to enter your email address.
  4. After you do this, a refund request will be sent to our Customer Support.

Note: In some cases, a confirmation from the postal service may be requested in order to verify the issue.

Can my refund request be refused?

Yes, it may be refused if more than 115 days have passed since the moment of placing your order and the warranty period for it has already expired.

When will I get my money back?

The money will be returned to the account from which you paid, within 14 days after the order changes its status to “Refunded.”

My parcel never arrived or arrived far too late

We give sellers and postal services 100 days to deliver you the parcel. If 100 days have passed since the moment of placing the order, and the goods have not arrived at your post office, please leave a request so we can process a refund.

When will I get the money?

The money will be returned to the account from which you paid within 14 days after the order changes its status to “Refunded.”

Can my request be refused?

Yes, it may be refused if more than 115 days have passed since the moment of placing your order and the warranty period has already expired.

IMPORTANT: If you are afraid to miss the end of the warranty period, make sure that you enable push notifications in the app settings! We send reminders on the 100th day after placing the order.

In addition, the warranty period is indicated in the order card, which you can find on the website in your profile.

How can I leave a request for a refund?

  1. Go to “My orders”.
  2. Select an order that was not delivered within 100 days.
  3. In the order card, click “No”. A window appears in which you will be asked to enter your email address.
  4. After you do this, a refund request will be sent to our Customer Support team.

How to mark an order as delivered and leave a review?

We give sellers and postal services 100 days to deliver you the parcel. If 100 days have passed since the moment of placing the order, and the goods have not arrived at your post office, please leave a request so we can process a refund.

When will I get the money?

The money will be returned to the account from which you paid within 14 days after the order changes its status to “Refunded.”

Can my request be refused?

Yes, it may be refused if more than 115 days have passed since the moment of placing your order and the warranty period has already expired.

IMPORTANT: If you are afraid to miss the end of the warranty period, make sure that you enable push notifications in the app settings! We send reminders on the 100th day after placing the order.

In addition, the warranty period is indicated in the order card, which you can find on the website in your profile.

How can I leave a request for a refund?

  1. Go to “My orders”.
  2. Select an order that was not delivered within 100 days.
  3. In the order card, click “No”. A window appears in which you will be asked to enter your email address.
  4. After you do this, a refund request will be sent to our Customer Support team.

Tracking

Where is my order now?

You can find out where your order is in the Next Gadgets My Account section.

  1. Go to My Orders.
  2. Select the item you want to track to open the order information.
  3. Click “Show more” to see the tracking number and the package’s journey from the seller to you.

I cannot track my order!

If the tracking number does not work, do not worry.

In some cases, sellers use “virtual” tracking numbers that operate only in China and are no longer recognized by the postal services as soon as the parcel crosses the border. Despite this, the goods will arrive at your post office intact.

If your order’s nondelivery warranty is active, and the goods have not made it to the post office, please leave us a request for a refund!

How do I request a refund for non-delivery?

  1. Go to My Orders.
  2. Select an order that was not delivered within 100 days.
  3. In the order card, click “No”. A new window opens, in which you will be asked to enter your e-mail address.
  4. After you do this, Next Gadgets’s Customer Support will receive your request for a refund and process it within 24 hours.
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